Frequently asked questions

If your network has been compromised, you'd want to know immediately, and that's where the SOC and SIEM play a critical role. The SIEM gathers network data while the SOC examines it constantly, triggering notifications about suspicious behavior. The objective is round-the-clock monitoring to identify breaches early, before they become bigger problems.

Unless you have an in-house team available 24/7/365 to respond to threats, a managed solution is likely the best option. The primary consideration when choosing between MDR and MXDR is coverage scope, since MXDR provides superior protection for businesses using cloud applications like Microsoft 365.

Failing to detect and fix vulnerabilities is like leaving the back door of a fortress wide open. Comprehensive security requires protecting your entire perimeter, or attackers will find and exploit the weak points you missed.

Immutability enables effective recovery. If your data is encrypted in a ransomware attack, would you rather pay a ransom and hope the attacker provides a decryption key, or restore safely from secure, tamper-proof backups? The FBI recommends against paying ransoms.

Many successful attacks exploit human error, often through phishing. Continuous employee education strengthens your defenses by teaching your team to recognize threats before they become incidents.

We start with a review of your current environment, including network, endpoints, backups, and licensing, so nothing falls through the cracks during the handoff. From there we build a transition plan and take over day-to-day support without disrupting your team's workflow.

Yes. We regularly support distributed and multi-location teams, from remote-access setup and cloud infrastructure to keeping every site on a consistent security standard.

We support small and mid-size businesses across a range of regulated and operationally complex industries, including legal, accounting, manufacturing, logistics, commercial real estate, fintech, construction, medical device manufacturing, and nonprofits.

Our incident response process is built to contain the threat quickly, restore operations, and document everything you need for compliance and insurance purposes. It's a core part of our security-first approach, not an add-on service.

Security monitoring runs 24/7/365 so threats are caught around the clock. General IT support is handled during business hours (Mon–Fri, 8am–5pm PT), with the right response method matched to the urgency of the issue.

We tailor plans to the size and needs of your environment rather than a one-size-fits-all package. Book a call and we'll walk through your setup and put together pricing that fits.

Yes, a few technologies worth prioritizing include passwordless authentication, advanced email filtering, password managers, attack surface reduction, and robust encryption protocols. Happy to walk through which of these matter most for your environment.